PlatformVoice & AIDispatchFieldAssetsPaymentsIndustriesCustomizeBuild Your ROVE
Service in motion.

Your entire
service operation
in motion.

From the first phone call to the final payment, ROVE runs your entire service business through one connected platform. Phones, customers, dispatch, technicians, equipment, parts, quotes, payments, bookkeeping, payroll, and marketing. One system.

Build Your ROVESee It Run →
White-labeledBilingualCloud basedMobile readyAPI firstMulti-locationData exportableHardware independentConfigured to your workflow
1 → 10,000+technicians supported
40+service industries
24/7automated call handling
100%configurable workflows
EN / FRbilingual ready
1connected data model
Dailyplatform improvements

Platform metrics are illustrative demonstrations of ROVE capability, not unsupported customer claims.

03More than field-service software

A system that's actually alive.

Not a menu of screenshots. Each module below is a working product moment: calls become jobs, jobs move crews, crews close work, payments post to books.

01 · Command record

One customer. One property. One asset history. One job record. One financial truth.

NM
Northstar MechanicalMain Street · commercial · priority agreement
JOB-4821
PropertyMain Street
AssetRTU-04
TechnicianMaya C.
Job value$1,280
Call answered in brand voiceAI
Card authorized before dispatch$350 hold
Technician on siteGeofenced
Payment captured, books updatedPosted
Phones, dispatch, field, payments and books on one record.Closed
02 · Voice

Answers, classifies, books.

On call · 00:12Brand voice

“No cooling. The rooftop unit is down and we open at 6.”Emergency · RTU-04 matched · booking

03 · Dispatch

Skills, parts, traffic, ETA.

MC
Maya C.Certified refrigeration · Zone East
24 min
Capacitor on truckTraffic awareAI recommended
04 · Field

Check in, diagnose, quote, close.

Job checklist4 / 6
5
Good / Better / Best proposalPhotos attached · signature next
Offline capableGeofenced timeVoice-to-summary
05 · Books

Invoice, tax, deposit, payroll, commission, P&L.

Payment captured$1,280.00
Sales tax$166.40
Parts and labour cost−$611.00
Job margin$502.60 48%
Posting to NLB
Payroll, commission and P&L updated
04Payments

Stop chasing clients for payments.

ROVE turns payment into a policy-controlled workflow before dispatch, at approval, and after completion.

Secure authorizationLive
Tokenized
•••• •••• •••• 2841
Northstar Mechanical09 / 29
82%Approved
Authorization hold$350.00
Final amount approved$1,280.00
CaptureAutomatic

No card. No dispatch. No uncomfortable collection call three weeks later.

Card data is tokenized by compliant third-party payment infrastructure. ROVE stores the workflow state, not sensitive payment data.

  1. 01 Intake
    Customer requests service

    Existing account, warranty, insurance and manager exceptions are checked first.

    Policy check
  2. 02 Link
    Secure payment-method request

    A tokenised card link is sent by text or email. ROVE never touches the card data.

    Sent
  3. 03 Hold
    Authorization hold approved

    The job only becomes eligible for dispatch once the hold clears.

    Dispatch ready
  4. 04 Close
    Final amount approved

    Customer approves the final amount, signs, and the technician closes the job.

    Signed
  5. 05 Books
    Invoice, receipt, tax and payroll updated

    Capture, invoice, sales tax, commission and payroll post to NLB together.

    Posted
05Voice & AI

Your phones keep working, even when your office is closed.

ROVE Voice answers in your brand voice, identifies urgency, looks up the customer and asset history, verifies payment policy, books the call, and escalates when a human is required.

Inbound · 00:12After hours
Answered in1.2s
Queue0 waiting
Human handoffArmed
  1. 01
    Caller identified

    Main Street · commercial priority · existing agreement on file.

    Matched
  2. 02
    Intent classified

    No cooling before opening time. Routed as an emergency, not a callback.

    Emergency
  3. 03
    Asset history pulled

    RTU-04 · repeat compressor alert, warranty active, compatible part in stock.

    RTU-04
  4. 04
    Payment policy applied

    Card required before dispatch. Secure link sent while the caller is still on the line.

    Secure link
  5. 05
    Booked and escalated

    Job written to dispatch. On-call manager alerted if authorization fails.

    Live
06Dispatch

The right technician. The right job. The right route.

Calendar, map, skills, certifications, truck stock, traffic, and service policy update together.

RecommendedMaya C. for the emergency

Certified refrigeration, capacitor already on the truck, 24 minute ETA.

BlockedAuthorization failed

Dispatch is held until the payment policy clears. Manager can override.

GuardedOvertime avoided

Shifting the 15:40 job to Wednesday removes 1.6 hours of overtime.

Mon
Tue
Emergency
Wed
Thu
Fri
Sat
Sun
Reoptimised · saves 18 min
Drive time1h 12m
Overtime riskCleared
Parts on truck3 / 3
9:41
JOB-4821Northstar Plaza
02:14
EmergencyNo cooling · RTU-04

Roof hatch by the loading dock. Warranty active, priority commercial agreement.

Arrived09:06
On site2h 14m
PartReserved
Required photos3 / 5
DiagnosisVoice note · 0:38
Compressor short-cycling under load. Capacitor reads 28µF against 45µF rated.
Good / Better / Best ready · signature next
07Field

Everything the technician needs. Nothing that gets in the way.

Touch friendly, fast, readable outdoors, one-handed, minimal typing, low-bandwidth, and offline-capable.

Job checklist2 / 5 complete
✓
Check in

Geofenced clock-in at 09:06. Travel time closed automatically.

Done
✓
Safety form

Roof access hazard sheet signed on the device before the hatch opened.

Signed
3
Diagnosis photos

Three of five required shots captured. Voice note transcribed to the work summary.

3 / 5
08Assets

Give every piece of equipment a memory.

Asset tagRTU-04

Carrier 48TC · serial 9218

Warranty activePriority agreement
Installed2018
LocationRoof · south curb
Downtime19 h
Lifetime cost$8,420
61
Condition scoreReplacement review

Repeat compressor failures and rising repair spend put this unit on the manager's review list.

2018 · Carrier 48TC installed

Manufacturer, model, serial, warranty, install date.

Mar 12 · Compressor alert

Repeat failure pattern started.

Jul 19 · Emergency no cooling

19 hours downtime · $8,420 total cost of ownership.

Next · Predicted service due

23 days · condition score 61 · manager review.

09Repair or replace

Repair it or recommend something better, with evidence.

ROVE AI never makes irreversible decisions automatically. It gives a recommendation, shows evidence, records assumptions, and can require manager approval.

Repair

4-7 months

Lower immediate cost, higher callback risk.

Recommended action

Replace within 30 days

84% confidence from age, repeat failures, part availability, downtime risk, energy efficiency, and warranty.

Customer explanation

Repair is available.

Replacement lowers future risk. Manager approval required before presenting final recommendation.

10Proposals

Turn technical findings into approved work.

Every option carries pricebook logic, margin guardrails, financing, expiration, signature, and follow-up.

Good

Repair today

$680
or $62 / mo · 12 months
  • Replace the failed capacitor
  • Test a full cooling cycle
  • 90-day parts warranty
Covers 34% of the failure risk
Recommended
Better

Repair + protection

$1,280
or $112 / mo · 12 months
  • Everything in Good
  • Coil clean and airflow balance
  • Agreement pricing and priority slot
  • Two follow-up visits included
Covers 71% of the failure risk
Best

Replace the unit

$9,840
or $286 / mo · 60 months
  • New high-efficiency rooftop unit
  • Crane, curb adapter and disposal
  • 10-year manufacturer warranty
Covers 96% of the failure risk
NM
Northstar MechanicalLicence #HVAC-40218 · Main Street
EstimateEST-2291
JobJOB-4821
AssetRTU-04
PreparedJul 19
Expires7 days
DescriptionQtyAmount
Diagnostic and roof access1$140.00
Capacitor 45/5 µF · truck stock1$186.00
Coil clean and airflow balance1$395.00
Certified refrigeration labour3.5 h$682.50
Subtotal$1,403.50
Agreement discount−$290.00
Sales tax$166.50
Total$1,280.00
Approved
Electronic signatureSigned
Dana Whitfield · Facilities Manager
Signed atJul 19 · 09:24
MethodPortal · Face ID
IP address72.14.203.88
Document hasha91f…4c2e
✓
Work order created automatically

Approval writes the job, reserves the part, and captures the card on file.

11Parts

Know which part is where before sending the truck.

Truck stock, warehouses, supplier catalogs, reservations, substitutions, and compatibility checks stay visible to dispatch and the field.

Truck 04 · Maya C.Bin map
Live sync
A-01A-02A-03A-04A-05B-01B-02B-03B-04B-05C-01C-02C-03C-04C-05D-01D-02D-03D-04D-05
StockedBelow minEmptyPick now
Parts required · JOB-48213 of 4 ready
Capacitor 45/5 µFTruck 04 · Maya C.
12 on hand · min 4
Reserved
Filter 20x25x4Warehouse · bin B-04
9 on hand · min 4
Picked
Compressor kit 3TMain warehouse
2 on hand · min 3
PO suggested
Contactor relay 40ASupplier catalogue
0 on hand · 1 day lead
Substitute found
Purchase order drafted automatically

Compressor kit is below minimum. ROVE built PO-1184 against the preferred supplier and held dispatch until a substitute cleared.

PO-1184
12Agreements

Recurring revenue and fewer emergency failures.

Maintenance agreements become entitlement logic, visit schedules, renewal campaigns, and profitability reporting.

Recurring revenue$18,420/ mo
▲ 12% vs last quarter
JanAprJulOctDec
Active agreements312+24 this quarter
Emergency call-outs−38%on covered assets
Renewal rate91%campaign assisted
PriorityResidential memberships, preferred pricing and seasonal scheduling booked a season ahead.
184members
CommercialIncluded services, SLA commitments and asset-specific maintenance plans per site.
96sites
Auto workRecurring work orders generate themselves and collect payment automatically.
412visits / yr
RenewalContract renewals, churn-risk alerts and AI renewal campaigns before expiry.
91%renewed
13Customer portal

Give every customer a direct connection to your service company.

A fully white-labeled portal and app for service requests, photos, equipment tags, appointment windows, tracking, approvals, signatures, payments, receipts, history, warranties, plans, referrals, and reviews.

  1. 1
    Scan the equipment tag

    Photo, video and urgency captured from the QR sticker on the unit.

  2. 2
    Track the technician

    Live map, name, photo and an ETA that updates with traffic.

  3. 3
    Approve the estimate

    Good / Better / Best with financing, signed on the phone.

  4. 4
    Approve and pay

    Saved card captures, receipt and warranty land in the portal.

9:41
Northstar MechanicalYour service portal
ETA 24 min
MC
Maya C. is on the wayCertified refrigeration · 4.9 ★
Estimate ready3 options
GoodBetterBest
Repair + protection$1,280
Card on file · receipt emailed instantly
14AWhite label mode

Your brand. Your customers. Your policies.

Colour, logo, type, domain and voice

Service policies, territories, pricing, availability, app, portal, quotes, invoices, payment pages, tracking and communication identity stay under your control.

14BOptional marketplace

Discovery when you want it.

No cooling · commercial · today
NO
Northstar Mechanical4.9 ★ · 312 jobs
Arrives in 24 min
HA
Harbor HVAC Co.4.7 ★ · 188 jobs
Arrives in 1h 10m
CI
Civic Climate4.6 ★ · 96 jobs
Tomorrow 08:00

Customers discover providers and rebook trusted service without the marketplace ever overpowering the operating platform.

15CRM & Marketing

Turn every call, quote, and completed job into the next opportunity.

Every job feedsthe next one
01Missed call02Unsold quote03Job closed04Warranty ends05Season turns
Missed-call recovery

A text goes back within seconds with a booking link and the caller history attached.

+18%calls recovered
Unsold estimate follow-up

Expiring quotes chase themselves on a sequence tuned to ticket size.

+11%quote conversion
Review request

Sent the moment the technician closes, while the customer still remembers the fix.

4.9 ★average rating
Agreement campaign

Warranty expiry triggers a membership offer priced from the asset history.

312agreements live
Seasonal demand

AI proposes the campaign, the segment and the send window before the weather turns.

−38%emergency load
16NLB

From completed job to closed books, automatically.

ROVE connects completed work to NoLimits Bookkeeping, referred to as NLB, so job completion, technician time, parts, invoice, payment, tax, bank reconciliation, payroll, commissions, and management reporting move together.

FieldTime approved
OpsParts + invoice
ARPayment + tax
NLBReconciled
ClosedPayroll + P&L
Journal entry · JOB-4821Posted
Service revenueCredit$1,280.00
Sales tax payableCredit$166.50
Parts consumedDebit$186.00
Technician labourDebit$284.50
Processing feesDebit$38.40
Undeposited fundsDebit$1,446.50
Balanced automatically0.00 variance
Month to date▲ 9% vs plan
Revenue
$42,680
Gross margin
$20,486
Labour
$13,231
Net
$7,255
PayrollSynced
Bank recMatched
Commission$142.60
17Reporting

Know what is happening before the month is over.

Revenue today$42,680
+8.4%
Gross margin48%
+2.1 pts
Quote conversion63%
+5 pts
Days to collect0.4d
−3.1d
Revenue vs targetLast 12 months
BookedTarget
Revenue mix
$42.6ktoday
Service calls42%Replacements27%Agreements19%Parts12%
Quote conversion by technicianThis month
▲ 5 pts
MC
Maya C.$14.2k
+12%
JR
Jon R.$11.6k
+6%
AL
Ana L.$9.8k
−2%
TS
Tom S.$7.1k
+3%
Operating alertsLive
SLA breach risk

Harbor Depot · 12 min of buffer left

12m
Accounts receivable

2 invoices past 30 days · $3,140

1h
Overtime forecast

Zone East projected 4.2h this week

2h
Callback rate

Down to 3.1% from 5.4% last month

Today
Drill down by
BranchDispatcherTechnicianCustomerJobInvoiceAssetPartCampaignSource
18Automations

ROVE watches the operation with you.

Configurable alerts through push, SMS, email, in-app alerts, voice escalation, and multi-level escalation workflows.

Rule 12 of 47Missed emergency call
Active
When
Inbound callUnanswered > 20s
If
Intent = emergencyOutside business hoursCommercial agreement
Then
Text the caller backCreate the jobRequest card on fileEscalate
Escalation ladder
  1. 1
    Push to on-call dispatcher

    Instant

  2. 2
    SMS the branch manager

    After 2 min

  3. 3
    Automated voice call

    After 5 min

  4. 4
    Escalate to the owner

    After 10 min

Alert feedToday
Live
Missed emergency call

Northstar Plaza · after-hours line · caller identified

Voice escalation
Card authorization failed

JOB-4903 · dispatch held until policy clears

Dispatch blocked
Required part unavailable

Compressor kit 3T · substitute proposed

Purchasing alert
Technician late to SLA job

Harbor Depot · 12 min of buffer left

Manager notified
Accounting sync recovered

NLB queue cleared · 14 entries posted

Resolved
Delivery channels
PushSMSEmailVoiceIn-app
19White label

Not our software wearing your logo. Your operating system, powered by ROVE.

ROVE adapts to your business. Your business does not adapt to ROVE.

Tenant brand
Primary colour
Surfaces inheriting the brand
Customer portalTechnician appQuotesInvoicesPayment pagesTracking pageEmailsSMS identityVoice greeting
9:41
Northstarnorthstar.service
Emergency bookedTechnician en routeETA 24 min
Quote ready

Good / Better / Best options prepared for RTU-04.

Payment policy

Secure card link required before dispatch.

Invoice
Email
Payment page
20Data

Your business. Your brand. Your data.

Complete exports, open APIs, webhooks and documented integrations — with tenant isolation, role-based access, audit trails, MFA, backup and recovery, permission-aware AI and approval gates behind them.

api.rove · v1Public docs
GET/v1/jobs?updated_since=2026-08-01200
POST/v1/invoices201
GET/v1/assets/RTU-04/history200
DEL/v1/webhooks/wh_2f81204
Webhook stream38 events
job.completedJOB-4821
payment.captured$1,280.00
invoice.postedINV-2291
Export formats
CSVJSONParquetSQL dumpFull backup
Your data
Tenant ATenant BTenant C

Row-level isolation per operator. One platform, no shared customer records unless you authorise them.

Complete data export

Every table, on demand, no fee

Documented REST API

Versioned, rate-limited, public docs

Webhooks

38 events, signed payloads, retries

Tenant isolation

Row-level separation per operator

Role-based access

Granular permissions and scopes

Audit trails

Every mutation attributed and timestamped

MFA support

TOTP and passkeys for every role

Backup and recovery

Point-in-time restore

Permission-aware AI

The agent sees only what the role sees

Approval gates

Sensitive actions require a human

No data-hostage strategyNo forced proprietary hardwareNo export feeNo artificial implementation dependency
21Licensing

Powerful technology without the licensing games.

Traditional field-service software

Base licenseAdded
Payment moduleAdded
Phone moduleAdded
Reporting moduleAdded
Data exportFee
$ $ $ $

ROVE

ConfigurationIncluded
OnboardingIncluded
Connected platformIncluded
Use your devicesAllowed
Data accessYours
Honest
22Industries

Built for the way your field operation actually works.

Select an industry and ROVE changes the terminology, services, assets, forms, technician skills, dashboard metrics, portal, equipment types, agreements, and pricebook examples.

23Enterprise

One technician or ten thousand. The same operating system.

Corporate standards, local branch autonomy, shared services, role-based access, and consolidated reporting in one tenant model.

HQCorporateStandards · purchasing · roll-up reporting
NMNorthstar14 branchesSFSummit Field11 branchesCCCivic Climate13 branches
Zone EastZone WestHarborUptownAirportRural North
Companies12
Brands5
Branches38
Technicians1,240
LanguagesEN / FR
Currencies3
Governance modelWho controls what
CentralLocalShared
PricebookCentralLocal overrides

HQ sets the catalogue, branches adjust rates

Scheduling & dispatchLocalBranch owned

Each branch runs its own board and territories

Customer recordsSharedWhere authorised

Cross-branch history only when the operator allows it

PurchasingCentralBranch requests

Consolidated buying with inter-branch transfers

ReportingBothRoll-up + local

Corporate dashboards beside branch dashboards

Roles & accessCentralEnforced

Role-based access and data isolation set once

Multiple companiesFranchise groupsTerritoriesShared call centresInventory transfersRegional taxesMulti-currency readyData isolation
24Integrations

The connected nervous system for service operations.

Events move between phone, maps, payments, NLB, payroll, suppliers, SMS, webhooks, and reporting with integration health visible.

Live event meshROVE core
19 providers
NLBPaymentsPhoneSMSMapsPayrollSuppliersWebhooks
Integration healthLast 24 hours
ProviderStatusLatencyEvents
NLBBookkeeping & payroll
Connected41 ms8,420
Payment processorCard, ACH, financing
Connected88 ms1,204
Phone providerInbound, outbound, queue
Connected32 ms3,118
SMS gatewayText back, reminders
Connected61 ms2,740
Maps & trafficRouting, live ETA
Degraded412 ms6,902
Supplier cataloguePricing, availability
Syncing—318
Events today22,702+6% vs yesterday
Median latency58 msacross 19 providers
Uptime · 30 days99.98%no unplanned outage
Money
Payment processorsBanksFinancing providersAccounting platformsPayroll platforms
Communication
Phone providersVoice providersSMS providersEmailReview platformsSocial media
Field & assets
GPSFleet trackingIoT sensorsEquipment suppliersManufacturer catalogues
Growth & platform
Website formsAdvertising platformsWebhooksPublic APIs
25Operator-built

We did not build this from a boardroom.

ROVE was designed around unanswered phones, emergency calls, technicians stuck in traffic, missing parts, incomplete work orders, handwritten notes, unpaid invoices, disconnected accounting, and customers waiting for answers.

Every feature in here exists because it cost us money on a Tuesday. Nothing was designed to demo well.
NL
The NoLimits GroupOperators and technology builders
Every capability solves an actual operating problemThe list we started from
Unanswered phonesAI answers in your brand voice, books the job and escalates31 calls / night
Emergency calls at 2amAfter-hours routing with on-call rotation and manager escalation24/7 cover
Technicians stuck in trafficTraffic-aware ETA and live rerouting the customer can see+4 min variance
Missing parts on siteTruck stock, reservations and parts-required-before-dispatch91% first-time fix
Handwritten work ordersChecklists, photos, voice-to-summary and signatures on the device0 paper forms
Unpaid invoicesCard on file before dispatch, automatic capture at approval0 days chasing
Books a week behindCompletion posts invoice, tax, payroll and commission to NLBSame day close
01Honest technology

Build only what creates operating value. No theatre, no vanity modules.

02Built by operators

Designed around real dispatch boards, real trucks and real payroll runs.

03Control over dependency

Your data, your devices, your brand. Exportable and documented.

04Improved continuously

Shipped daily from feedback that comes off live operations.

Powered by The NoLimits Group Technology · continuously improved through real operating feedback
26Changelog

Updated continuously. Improved through real operating feedback.

Faster emergency dispatch recommendationsDispatch
Added card-expiration recovery workflowPayments
Improved technician offline synchronizationField
Added asset residual-value calculationAssets
New service-agreement renewal automationCRM
Improved AI voice escalation detectionVoice
HVACPlumbingElectricalRefrigerationAppliance repairGarage door serviceLandscapingCleaningPest controlRoofingRestorationPool serviceFire and life safetySecurity systemsFacilities maintenanceRestaurant equipment repairElevator maintenanceIT field serviceTelecommunicationsIndustrial maintenanceSolar and energyMobile mechanicsEquipment rental serviceHVACPlumbingElectricalRefrigerationAppliance repairGarage door serviceLandscapingCleaningPest controlRoofing